SHIPPING & RETURNS

HASSLE FREE 30 DAY RETURNS (Conditions Apply)

SHIPPING

All orders are processed and shipped as follows:

• Orders are processed within 2-3 days from the day the order was placed. 
• Orders are only processed and shipped Monday through Friday, excluding weekends and holidays.

Domestic Shipping

We offer free shipping within the contiguous United States for all orders of $75 or more. For all purchases under $75, an additional shipping charge of $12 will be applied. At this time, we do not ship to APO/FPO/DPO & P.O. Box addresses.

Orders ship from Southern California and the estimated shipping times depend upon the location of the customers (typically 5-7 business days max).

Please include a preferred contact number for shipping services to reference.

International Shipping

All international orders are shipped via DHL by default. All alternative shipping methods will be considered upon request. Please contact our customer service team for more information.

A valid contact phone number is required to proceed the shipment with DHL. Please also note that duties are NOT included with an order's shipping charges for all international orders.

All orders shipped to Canada are subject to duties by the Canada Border Services Agency (CBSA). Duties are calculated according to several factors, including the destination address, value of goods, and category of goods. Package recipients are responsible for satisfying any duties assessed by the CBSA. For more information on the CBSA and how duties are calculated, please visit: 

https://www.cbsa-asfc.gc.ca/import/postal-postale/dtytx-drttx-eng.html

 

Lost or Damaged Packages

Please contact our customer service immediately if a damaged shipment is received or the tracking on your order is showing as delivered but has not been received.

 

RETURNS AND EXCHANGES

We offer free returns for domestic orders returned within 30 days of purchase/order. In order to qualify, we need your return to be dropped off with the carrier within/at the 30 day mark. Please send your purchases back to us in their original unworn condition (when you try them on, please do it on carpet).

The shoes must be in their original condition along with the original shoe box, and shipping carton/polybag to qualify for a full refund or exchange. If items are returned as damaged or worn (including the shoe box), they are subject to partial or no refund. Any returns back to you must be covered at your cost.

Once your return package has arrived in our warehouse, please allow up to 7 business days for us to process your return and an additional 3 business day for the refund to reflect on your bank account.

Items purchased from any other third party distributor or seller must be returned through the original channel.

Exchanges must be for items of equal or lesser value only. Please be advised, we offer one (1) complimentary exchange for every order.

Please note: 

• Any exchanges after the one complimentary exchange will have to be shipped back to us at your own cost.
• International orders are not eligible for free returns or merchandise exchanges; any return shipping fees provided by us will be deducted from your refund.
• Original shipping fees are non-refundable upon successful delivery.

Please click here to start your Return or Exchange application. 

 

Return and Exchange Process

1. Contact Us to submit your return or exchange request and obtain a return shipping label. We do not offer return shipping labels for international orders at this time.

Note: Be sure to provide the name from the original order as well as the original order number.

2. After ensuring that the items are in their new condition with the original tags, pack the item(s) for return, utilizing the return shipping label provided and including a copy of the RMA form inside of the package.
3. Drop off the return at the appropriate shipping facility.
4. Once the return is received and inspected, an e-mail will be sent informing you that a refund has been approved and processed. If there are any issues with the return, an e-mail will be sent notifying you of such.
5. If you are exchanging for another item, an e-mail will be sent informing you of the exchange options that are available.
6. A final inspection will be done to ensure all items are in their original condition before processing your returns.
7. Returns that do not meet our policy will not be accepted and will be returned to you at your cost.

 

Have a question? We’re available via phone 626-363-9588 Business hour: Monday - Friday from 9am - 5pm PST. —OR— wecare@conalusa.com