SHIPPING & RETURNS
HASSLE FREE 30 DAY RETURNS
Thank you for visiting and shopping at Conal Footwear! Below are the terms and conditions that constitute our Shipping and Return Policies.
All orders are processed and shipped as follows:
- Orders are processed within 2-3 days from the day the order was placed.
- Orders are only processed and shipped Monday through Friday, excluding weekends and holidays.
Unfortunately, at this time, Conal Footwear does not ship to APO/FPO/DPO & P.O. Box addresses. Otherwise, free shipping is offered and available for all orders that are $75 or more in the continental United States.
Orders ship from Southern California and the estimated shipping times depend upon the location of the customers (typically 5-7 days max).
Tracking information will be provided once the item is scheduled to be shipped.
Please include a preferred contact number for shipping services to reference.
All international orders are shipped via DHL by default. All alternative shipping methods will be considered upon request. Please contact our customer service team for more information.
A valid contact phone number is required to proceed the shipment with DHL. Please also note that duties are NOT included with an order's shipping charges for all international orders.
All orders shipped to Canada are subject to duties by the Canada Border Services Agency (CBSA). Duties are calculated according to several factors, including the destination address, value of goods, and category of goods. Package recipients are responsible for satisfying any duties assessed by the CBSA. For more information on the CBSA and how duties are calculated, please visit:
Lost or Damaged Packages
Please contact Conal Footwear customer service immediately if a damaged shipment is received or the tracking on your order is showing as delivered but has not been received.
RETURNS AND EXCHANGES
It is our goal at Conal Footwear to provide a comprehensive and hassle-free return and exchange process.
Returns and exchanges are accepted on all unworn or unused products (still in new condition with the original packaging and tags) within 30 days of the purchase date for items that were purchased on ConalFootwear.com. Items purchased from any other third party distributor or seller must be returned through the original channel.
Exchanges must be for items of equal or lesser value only. Please be advised, we offer one (1) complimentary exchange for every order.
We reserve the right to reject used, worn or damaged returns. Any product(s) that have been resized, damaged or otherwise altered after delivery will not be accepted for return. They are subject to be sent back with no refund provided at your cost. Signs of damage or usage include: creases on toe box, worn or used soles, stains, stretches, dirt, etc.
Please ensure that the product is returned in its original packaging or shipping bag. Items returned not in their original sellable condition, including damages to the shoe box caused by tape or shipping labels, will be rejected.
Please note: International orders are not eligible for free returns or merchandise exchanges; any return shipping fees provided by us will be deducted from your refund. Original shipping fees are nonrefundable.
Please Click here to start your Return or Exchange application.
Return and Exchange Process
- Contact Us to submit your return or exchange request and obtain a return shipping label. We do not offer return shipping labels for international orders at this time.
Note: Be sure to provide the name from the original order as well as the original order number.
- After ensuring that the items are in their new condition with the original tags, pack the item(s) for return, utilizing the return shipping label provided and including a copy of the RMA form inside of the package.
- Drop off the return at the appropriate shipping facility.
- Once the return is received and inspected, an e-mail will be sent informing you that a refund has been approved and processed. If there are any issues with the return, an e-mail will be sent notifying you of such.
- If you are exchanging for another item, an e-mail will be sent informing you of the exchange options that are available.
- A final inspection will be done to ensure all items are in their original condition before processing your returns.
- Returns that do not meet our policy will not be accepted and will be returned to you at your cost.
Have a question?
We’re available via phone 626-363-9588
Business hour: Monday - Friday from 9am - 5pm PST.